Cader NetworksHelp & Support
Plain-English explainers, regulatory info, and the practical references you'll want as a Cader Networks customer.
Find what you need, fast
Search the help library or jump to a topic. Reference pages cover the regulatory bits; guides are our plain-English explainers.
PSTN Switch-off 2027
What's being switched off, what stops working, and how to migrate without losing your number.
Switch-off hub → ReferenceAccess Broadband Cymru Grant
Who qualifies for the Welsh Government grant, what it covers, and how we handle the application alongside your install.
Cymru grant → ReferenceCall Rates
Standard published rates for UK, mobile, non-geographic and international calls on our VoIP services.
Call rates → ReferenceComplaints & ADR
How to raise a formal complaint and our Alternative Dispute Resolution procedure for unresolved issues.
Complaints procedure → GuidePSTN switch-off 2027, full guide
What's happening, what stops working, what to replace, and the realistic timeline.
Read the guide → GuideStarlink vs 4G in rural Wales
Straight comparison: cost, install, latency, weather, reliability. Which one fits your address?
Read the comparison → GuideBest internet for rural farms
What works for connecting a Welsh farm. BCMS uploads, multiple buildings, holiday lets.
Read the guide → GuideBusiness VoIP vs copper phone lines
What changes when you move a business across, cost, features, reliability and 2027 readiness.
Read the comparison → GuideAccess Broadband Cymru, qualify & apply
Eligibility, what's covered, paperwork, and how we handle the application for you.
Read the guide → GuideWhen does your business need backup internet?
When 4G failover, dual-supplier or Starlink-as-backup pays for itself.
Read the article → GuideBusiness SIM buyer's guide
Multi-network, unsteered, single-network, what to look for as an SME buyer.
Read the guide → GuideHome VoIP call quality tips
Practical tips for getting good call quality on home VoIP, router, WiFi, handset choice.
Read the article → GuideFTTP not available? Here's what to do
What it means when availability checks say no full-fibre at your address, and the realistic alternatives that work.
Read the guide → GuideEvent WiFi explained
How temporary internet for shows, weddings and conferences works, capacity, kit and lead times.
Read the guide →No matching articles. Try a broader search term or ask us directly.
Quick answers on account questions
How do I raise a fault?
Phone us on 01650 519260, that's the fastest route. Email is fine for non-urgent issues. Out-of-hours support is available for business customers on relevant SLAs.
Where do I find my account details?
Account information goes out by email when you sign up. If you've lost it, get in touch and we'll resend it from your registered email.
How do I change my package?
Drop us a line with what you'd like to change to. Most package changes can be processed within 1–2 working days, sometimes faster for in-contract upgrades.
Who regulates Cader Networks?
We operate as a UK communications provider under Ofcom's General Conditions. You can find Ofcom's consumer information at ofcom.org.uk/phones-and-broadband.
Can't find what you need?
Send us a quick note. Most account queries are answered the same day during working hours.