Cader NetworksCall rates
Published rates for our home and business VoIP plans. Home rates are shown inclusive of VAT. Business rates are shown ex VAT.
You are viewing home plan rates inclusive of VAT. Switch above for business pricing.
You are viewing business plan rates exclusive of VAT. Switch above for home pricing.
UK calls
| Destination | Rate inc VAT | Rate +VAT | Notes |
|---|---|---|---|
| UK Geographic (01, 02) | 5.00p / min | 4.17p / min | — |
| UK Mobile (07) | 7.00p / min | 5.83p / min | — |
| 0800 / 0808 Freephone | Free | Free | Always free |
| 999 / 101 / NHS 111 | Free | Free | Always free |
| NGN (08xx, 09xx) | Pass through | Pass through | Set by the terminating network and passed through |
| Directory enquiry (118) | Pass through | Pass through | Service charge applies |
NGN numbers (08xx, 09xx) and directory enquiries (118) are charged at rates set by the terminating network and passed through to you without markup.
International calls
| Destination | Rate inc VAT | Rate +VAT | Notes |
|---|---|---|---|
| Republic of Ireland — landline | 4.00p / min | 3.33p / min | — |
| Republic of Ireland — mobile | 12.00p / min | 10.00p / min | — |
| USA / Canada | 3.00p / min | 2.50p / min | — |
| Western Europe — landline (FR, DE, NL, ES, IT) | 5.00p / min | 4.17p / min | — |
| Western Europe — mobile | 15.00p / min | 12.50p / min | — |
| Australia / New Zealand | 6.00p / min | 5.00p / min | — |
For destinations not listed, ask before calling. Some countries (satellite, particular mobile destinations) carry significantly higher rates. We will quote them on request.
Inclusive minutes bundles
Our VoIP plans come in two flavours: Pay As You Go (calls charged at the standard rates above) or with an inclusive minutes bundle.
- Home VoIP — 2,000 inclusive minutes per month to UK landlines and mobiles on the bundled plan. See home VoIP plans.
- Business VoIP — 2,000 inclusive minutes per user per month on the bundled plan, with a max of 50% to mobiles. See business VoIP plans.
International, NGN and emergency-aside premium destinations are billed at the published per-minute rates above, outside any inclusive bundle.
Fair use
Inclusive minutes are subject to fair use to prevent commercial misuse (call-centre outbound dialling from residential plans, automated dialler activity etc). We will get in touch first if your usage looks anomalous. We do not surprise-charge.
Changes to rates
We notify customers of any change to standard rates at least 30 days before it takes effect, in line with Ofcom requirements. Notifications go by email and on your monthly invoice.
Common questions about charges
Do you charge for inbound calls?
No. Incoming calls are always free.
Are these rates inclusive of VAT?
Home VoIP rates on this page are inclusive of VAT. Business VoIP rates are shown exclusive of VAT. Use the toggle at the top of the table to switch views.
Can I get inclusive minutes?
Yes. Both home and business VoIP plans have a bundled-minutes option (2,000 inclusive UK minutes per month). See the inclusive minutes section above.
How does the NGN pass-through work?
Non-geographic numbers (08xx and 09xx) are charged by the company you are calling, not by us. We pass that charge through at the rate they have set. Their call will announce the rate before connection.
What about premium-rate or satellite destinations?
Some international destinations (satellite services and particular mobile destinations) carry significantly higher rates than the figures above. We will quote on request before you call. Ask us if in doubt.