3. Enquiries, Quotes & Orders

Submitting a contact form, requesting a quote, or calling us does not constitute a binding contract. A contract for services is only formed when:

• You have received and signed (or electronically accepted) a formal order or service agreement, and
• We have confirmed acceptance of your order in writing

We reserve the right to decline any order at our sole discretion, including following a failed credit check or where services are not technically feasible at your address.

4. Consumer Rights & Cooling-Off Period

If you are a residential (consumer) customer, you have the right to cancel your order within 14 days of entering into a contract, without giving a reason. This is your statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• If installation work has commenced at your request during the cooling-off period, you may be charged for any work already carried out
• To exercise this right, notify us in writing at [email protected]
• Refunds will be processed within 14 days of cancellation confirmation

Business customers do not benefit from consumer cooling-off rights. Business terms are governed by the Master Service Agreement.

5. Pricing & Payment

• All prices quoted are correct at the time of display but are subject to change
• Final pricing is confirmed at the point of order — website prices are indicative
• Residential prices include VAT at the prevailing rate; business prices exclude VAT unless stated
• We reserve the right to apply annual price increases in line with our service agreements
• Setup or installation fees are non-refundable once work has commenced, unless we are at fault
• Late payments may incur interest and administrative charges as set out in your service agreement

6. Intellectual Property

All content on this website — including text, images, graphics, logos, the "Broadband Without The Bull" tagline, and the Cader Networks brand — is the intellectual property of Cader Networks Ltd or our licensors and is protected by UK copyright law.

• You may not copy, reproduce, republish, or distribute any content from this website without our prior written permission
• You may not use our branding, logos, or trademarks without written authorisation
• Linking to our website is permitted provided it is done in a fair, non-misleading way
• Framing our website within another website is not permitted without written consent

7. Limitation of Liability

To the fullest extent permitted by law:

• Cader Networks Ltd accepts no liability for any indirect, incidental, consequential, or special loss or damage arising from use of our website or reliance on information contained within it
• We do not warrant that this website will be available at all times, free from errors, or free from viruses or other harmful components
• Information on this website is provided in good faith but we make no representations or warranties as to its accuracy, completeness, or fitness for a particular purpose
• Our total liability to you in connection with the website shall not exceed £100 in aggregate